& administration
got you in a
tangle?
Hi. My name is Kathy.
I’m a freelance administrator specialising in technical and website support for small business.
I love technology….
…from smartphones, to smartwatches, from software, to platforms, to apps, from games to gaming devices, from home automation to car automation, from websites, web apps, web design, web solutions and all the bits in between… I LOVE TECHNOLOGY.
I LOVE TECHNOLOGY so much I specialise in helping kitchen table entrepreneurs, solopreneurs and small business to maximise (and make sense) of the technology in their hands or on their desk, the platforms and applications that are, or could be running their business and their small business online presence (website, ecommerce store, social media channels).
a freelance administrator….
I turned my love of all things technology into a career and now I’m a proud and passionate freelance administration (also referred to as a Technical Virtual Assistant or VA) based in Auckland New Zealand (but servicing the world) and I’m looking forward to sharing what I love, with you, and the business that you love.
simple (smart)
small business
tech solutions.
As a small business owner, I’m sure you are familiar with being the “jack of all trades” and have often felt the pull towards being the “master of none” but it doesn’t have to be that way!
Fear not wee frazzled and weary business owner, as this is where the right administration support and technology, positioned in the right place can come together making some of those daily, weekly or monthly tasks more efficient (and cost effective) while improving your customers experience – a win win!
If you would like to bid a hearty farewell to the endless hours scouring Google and Youtube for tutorials looking for quick fixes and solutions that may or may not work for your unique setup, then GET IN TOUCH for a free no obligation chat (even if you just want someone to vent your frustrations to).
the Technology Toolbox
Selecting technology and software to put in your business toolbox is one of the most important, and far reaching, decisions you will make and as no single piece of software can do everything that a business needs it’s important to consider all the options, cover the pros and cons of each, and how well they play together with other.
My toolbox of solutions is wide and varied, some you may have heard of, some not, some you may even be using (or struggling with) but rest assured all the technology and solutions I recommend and can implement, are ones that I use, trust and standby.
freelance (technical) administration
As a technical administrator my role* can be as wide and as varied as you need it to be with the hours and commitment required also being fluid around any season, staffing or financial considerations that you may have. I can make myself available for 30mins, 30 days, 3 months or a something in between.
Because I’m a Virtual Assistant (VA) I’m fully equiped to work from my own office based in Auckland NZ where I have access to devices that run Microsoft Windows, macOS, iOS, Android and ChromeOS so you can be rest assured that all the equipment / software / platforms that I provide technical support for, or recommend, I actually use myself.
While I am primarily based from my office in Auckland I do travel, can meet in person and if required, I am available to work from your premises from time to time and even though we wont necessarily be working side by side we will communicate as much or as little as you need via email, phone, text, messenger, video chat or video conferences.
*I’m available to guide and support you with general tech support (did work, doesn’t work, should work) and to recommend, source and setup website, ecommerce and backend administrative solutions suitable for your particular business and work flow needs. I can either source and impliment the technology ready for you take over or I can impliment, maintain and manage your system for as long as you require. The choice is always yours and you can change your mind at any stage.
Website & eCommerce
I use (and love) WordPress, Wix and Squarespace for everything from a single page website through to multi-page (5-8) sites and the larger, robust high traffic websites – knowing which one to use, where, when and how can often be the key to happy, healthy and stressfree online experience for not only you, but also for your customers.
For an eCommerce solution my picks are Shopify, Squarespace, Wix and WooCommerce, using Stripe, Afterpay and Paypal as payment processing options.
If you have a website or are looking to get one up and running, then let’s make a time to talk, as I offer a free, no obligation 30 min chat session.
If it did work, doesn’t work, should work or is broken, I also provide tech support for all the applications and platforms mentioned above so if you find yourself in a one off pickle and need freelance support then email text or call me and we can run through some options together.
Analytics and SEO
Most small business owners understand that Analytics and SEO are important for navigating our online life, but you don’t need to know everything that is going on all the time so understanding what to monitor and when is the key. Once again, this is where a virtual assistant who specialises in technology is worth their weight in gold as we live and breathe the technology that feeds into and out of your analytics.
You will find Analytics tucked away in Meta Business Suite, Instagram Professional Dashboard, Wix and Squarespace offer cut down versions of Google Analytics, there is Google Search Console, and a wide variety of plugins are available for WordPress the list goes on – finding out what is important for your business and when, is as simple as getting in touch for a free no obligation 30 minute chat.
Solutions for Administration (inc Cloud Based)
are an amazing and underrated resource.
Having a stable on the go environment that allows you to work seamlessly from any location or device, online or off, with Microsoft Office / Office 365, inc Sharepoint & Teams or Google Workspace (formerly G Suite) can be a real game changer when it comes to accessing, managing, and sharing your documents.
As a freelance technical virtual assistant, I can setup and take you through the steps for accessing and utilising all the above or we can start slow and steady with the basics of Microsoft OneDrive, Apple iCloud, Google Drive and Dropbox.
I can also help with data migration (from one service to the another) take you through synchronisation your desktop PC, laptop, tablet and phone including creating backups for those just in case situations that always take us by surprise.
And if you are still emailing files to yourself or to your team member across the room… stop, breathe, and lets talk.
Social Media
… is a wide and varied topic where you have either heard of it or know you may need it but not know what you need.
Is it a Facebook page, group and contact via messenger? Do you need the Facebook pixel on your page? or Facebook Business Manager analytics and advertising? Or should you just do Instagram posts, carousel, stories, reels or highlights? Or bookings and a simple store? or do you do everything including Tiktok and throw in Youtube for good measure?
As you tech savvy virtual technical assistant I can help you navigate this space and quickly bring you up to speed with what would benefit you and your business. Like any good assistant, I can either do this for you on your behalf, with you, train you (or your team) or take over the responsibility so you don’t have to worry about it anymore.
Finding solutions that are fit for your purpose, can connect, automate and flow seamlessly together is critical to the health and happiness of you, your business, your team and your customers so take a moment to jot down what you have, what you need, what your pain points are and your wish list then GET IN TOUCH so we can talk through some options.
